No upfront payment
Your free reservation keeps your place in the build queue; payment only happens once you sign off on the final configuration.
A guided path from interest to delivery.
We keep the process transparent and personal. From the moment you share your ride profile, the same specialist team stays with you through test rides, build confirmation, and delivery.
Step one
Submit your ride profile
Tell us how and where you ride using the reservation form. We review commuting patterns, terrain, accessories, and preferred delivery timeline.
Average review time
6 hours
Specialists on your case
2 team members
Accessory presets
Curated to your routes
- Commute distance, elevation, and surfaces you ride most.
- Cargo load expectations and passenger requirements.
- Charging access so we can fine-tune battery conditioning.
- Any must-have accessories or brand integrations.
- 01
Submit your ride profile
Tell us how and where you ride using the reservation form. We review commuting patterns, terrain, accessories, and preferred delivery timeline.
Open the contact form - 02
Specialist consultation
Within 24 hours a Voltnova specialist reaches out to confirm details, answer questions, and configure accessories that fit your lifestyle.
- 03
Book your ride lab appointment
Choose an in-person ride lab session or virtual walkthrough. We dial-in fit, demonstrate adaptive terrain modes, and finalize financing if needed.
- 04
Confirm build and delivery
Lock your build slot with a free reservation. We sequence production and send live updates through Ride OS until delivery.
What happens next
After you submit the form
Confirmation is instant. Within hours we align on your consultation format, lock a provisional delivery window, and share a transparent milestone tracker.
Flexible scheduling
Adjust delivery timing or ride lab format up to 30 days before the build locks.
Always-on updates
Ride OS shares production milestones, logistics tracking, and digital orientation materials.
Day 0Stage 1
Instant confirmation
Reservation receipt, Ride OS login credentials, and form summary hit your inbox immediately.
Day 1Stage 2
Specialist consultation
Your dedicated team member calls or emails to schedule a session that fits your calendar.
Day 3-5Stage 3
Ride lab or virtual walkthrough
Hands-on fit, adaptive terrain demo, and accessory review to finalize your configuration.
Day 5Stage 4
Production slot assigned
Reservation credit applied, delivery window locked, and Ride OS tracking toggled on.
Want to check availability before submitting? Call +1 (415) 555-0196.
Support
Frequently asked
We keep reservation steps transparent. If you do not see your question answered here, the ordering team is one email or call away.
Average reply time
< 6 hours
Ride labs active
12 cities
Reservations processed
4,200+
Do I pay anything to reserve?
No. Reservations are free; there is nothing to refund. Payment only happens once your build is finalized.
How long after my ride lab will delivery take?
Ride lab completion unlocks your build slot. Current lead time is 8-10 weeks depending on region and logistics partners.
Can I transfer my reservation?
Reservations are rider-specific. If plans change, contact support and we'll help assign a new delivery window once you're ready.
Ready to begin?
Share your ride profile and we’ll handle the rest.
A short form unlocks curated consultations, delivery scheduling, and the exact accessories you’ll need for day one.
- Form takes under five minutes and saves your progress automatically.
- Consultations offered in-person, via video, or through Ride OS chat.
- Reservation is free; no charge until production begins.